NON PRESCRIPTION WARRANTY POLICY
All EYRES non prescription optical products carry a one year warranty from the date of purchase against manufacturer’s defects.

PRESCRIPTION WARRANTY POLICY
All EYRES prescription optical products are guaranteed against any fault in workmanship and to provide protection as specified in the standard for a period of 12 months from the date of manufacture.  This product is designed to provide protection for a period of 12 months from the manufacture date marked on the lenses. This product should be discarded 12 months from the manufacture date stamped on the lens. 

PRESCRIPTION PROGRESSIVE LENS NON ADOPTION POLICY
If the wearer cannot adapt to their dispensed spectacles within 30 days from the date of manufacture indicated on the Certificate and the optician who dispensed the spectacles authorises a replacement upon assessment, the frame and lenses will be covered by the warranty. The lenses may be replaced by either progressive, Bifocal or single vision lenses that are of equal or lesser value than the original purchase. Refunds do not apply in the case of non adoption.

EXCLUSIONS
EYRES do not cover such items as misuse; scratched lenses; frame and lens coating deterioration to cleaning detergent, extensive sun and chemical as sunscreen exposure; accidental damage; general wear and tear; and lost or stolen glasses.

IMPORTANT NOTICE
Any alteration including the removal of fixed side shields or modifications to this item outside of the normal facial fitting adjustments will change the level of protection intended by the manufacturer, and void any warranty or product guarantee.

CARE INSTRUCTIONS
Clean EYRES optical products using running lukewarm water and a neutral liquid detergent, then dry with a soft cleaning cloth. Avoid using solvents like alcohol and acetone or aggressive chemical detergents that could be detrimental to the function of the glasses.

Store EYRES eyewear in temperatures between -10C and +35C and avoid exposure to the sun in closed environments without air conditioning (eg car dashboard). Temperatures reached in such conditions can damage spectacle function.

Periodically tighten screws to avoid loosening of arms.
   
PRODUCT REPAIR PROGRAM
EYRES  provides a repair service to our valued customers for product not covered or past the warranty period.

A repair charge will be assessed depending upon the style of your returned product.

Customers will be notified of any charges and payment in advance will be requested prior to any repair.

WARRANTY CLAIM PROCEDURE

Step 1
EYRES must be contacted via phone, fax or e-mail and a Return Authorisation (RA) number must be issued by EYRES before returned goods will be accepted.

All warranty claims must be accompanied with PROOF OF PURCHASE (e.g. a copy of invoice or purchase order). Customers will be asked the point of purchase and the purchase date before the RA is issued.

Step 2
For the fastest turnaround, returns are best sent directly to EYRES Head Office:

EYRES AUSTRALIA
WARRANTY AND REPAIRS DEPARTMENT
33 Kensington Street
East Perth WA 6004

EYRES recommend a traceable method of transport (e.g. courier or registered post). EYRES will not be held responsible for lost items in transit.

Please ensure that returned glasses and goggles are well packed to avoid transit damage (a box with the glasses wrapped in bubble wrap is best).

Please include customer name, return address, email address and a phone number.

Step 3
Once EYRES receives the return, we will assess the product and advise the result.

EYRES will endeavour process returns within 7 – 10 working days after receiving the item (depending on the nature of the claim).

EYRES reserve the right to make the final warranty claim judgment.

Step 4
EYRES will notify the customer of the assessment outcome directly.