• Before returning any items, please make sure you have Personalised Tracking #

• A Return Authorisation Personality number must be issued by EYRES, via phone, fax or e-mail

• All warranty claims must be accompanied with a PROOF OF PURCHASE

• All returns are best sent directly to EYRES. Please use the street address above for the most prompt service. Make sure you use a traceable method of return e.g. courier or registered Post. We cannot be responsible for lost packages. Please also ensure that your glasses or goggles are packaged well to avoid damage in transit. (A box is best).

• Make sure you include your name, return address, email address and a phone number.

• EYRES will assess your glasses, and then advise you of the outcome.

• EYRES will do our best to turn around the return within 7 – 10 days of receiving the return (depending on problem).

• EYRES reserves the right to any decision on a faulty item.

Please send to:
EYRES AUSTRALIA
Returns and Warranty Department
33 Kensington Street
EAST PERTH WA 6004

Please contact:

Phone: 1300 663 209
Lab E-mail: raylaneQA@safetyoptics.com.au

Please make sure you include your name, return address, and a brief description of the defect or damage on the attached form. If the sunglasses are returned within the warranty period, and Eyres Safety Optics finds that the breakage was due to a defect in material or workmanship, the sunglasses will be repaired or replaced at our option and returned to the sender.

PRODUCT REPAIR PROGRAM

Eyres Safety Optics provides as a courtesy to our valued consumers, a repair service for product not covered or past our warranty period. A repair charge will be assessed depending upon the style of your returned product. We will notify you of any charges and request payment in advance prior to any repair. For more information on our Guarantee or to arrange for a refund or replacement, please contact us.